At Ninety, we’re relentlessly focused on building great companies. 

Ninety is an innovative, cloud-based business operating system (BOS) that helps organizations focus, align, and thrive. 

Our best-practices based platform not only simplifies the hard work associated with building great organizations but organizes, stores, and makes easily accessible all the associated information.  

As the Ninety organization continues to experience exceptional growth, we are looking to bring on a Client Success Manager (CSM) who is specifically responsible for helping our clients achieve their goals. This is accomplished by instructing clients on best practices, advising how they should be connecting various aspects of their business using the software. The Client Success Manager reports to the CSM Team Lead, working in collaboration with other CSMs, Onboarding Specialists and Live Support Specialists to provide exceptional client services.

To be successful in this role, you must have:

• Experience working in Client Success, or a similar client-facing role with a SaaS product
• Exceptional telephone and email skills with an ability to delight over various mediums.
• Experience in, or are excited to work in an early-stage environment
• Ability to manage time effectively, work independently and be self-motivated

Your Key Responsibilities:

• Become an expert in Ninety’s tools, the system and our vision.
• Work within your Growth Pod to help drive adoption, expansion and retention efforts with your portfolio (managed clients).
• Monitor your portfolio’s (~500 companies) KPIs, including adoption, engagement, and other key metrics to ensure clients are maximizing value.
• Use KPIs and other success or risk indicators to identify clients in need of attention and areas of opportunity for adoption or expansion.
• Identify opportunities for group learning with the Education team or resources.
• Act as the voice of the client to improve the effectiveness of our internal teams by providing feedback to product, marketing, CS, partnerships, and education
• Get to know your client’s business to help work within their unique organization to ensure they can become a best-in-class client with Ninety. 

What Success Looks Like:

• 15+ client calls per week
• Exceptional reviews from the clients you work with
• Retain 90%+ of your clients
• Drive weekly expansion with your portfolio, identifying and encouraging opportunities

About Us as an Employer

• Ninety’s focus on elevating productivity, humanity and resiliency isn’t just for our clients. We also believe deeply in helping our employees flourish. At 90, we focus on attracting, developing and retaining our kind of great people. How?
  • We believe in Work From Anywhere, giving our employees the freedom and flexibility to work from wherever they need to live their best life. 
  • As-needed vacation. Don’t worry about punching the clock or losing days. 
  • Health and Dental insurance with employer contribution toward premiums
  • Employer Paid Life insurance and Long Term Disability Coverage 
  • HSA, FSA, and DCFSA accounts available.
  • Productivity/Wellness allowance.
  • Generous Paid Parental Leave 
  • Professional development allowance.
  • Technology allowance.
  • Company gatherings with travel allowance. 

• Why we love doing what we do: SMB’s are the foundation of almost every healthy community. They provide not just employment but opportunities for people to learn, grow and become leaders who take responsibility for the well-being of the community. 
• Our values: G-TRIBE​

G​… Get Smart Stuff Done

T​… Teamwork

R​… Results ​

I​… Inquisitive​

B​… Best ​

E​… Extra Mile

The “Seat” we have open

Once we are confident we have someone who is a great core-value fit and well suited for the seat they are in, we provide a high degree of autonomy so they can master their seat leveraging their Unique Abilities™ and then take on more and more responsibility.